Cancellation, Refund & Replacement Policy

The Cancellation, Refund & Replacement Policy (“Policy”) applies to products and/or services availed only on website https://www.nirvasa.com/, https://shop.nirvasa.com, or such other interlinked website (“Website”) of NIRVASA HEALTHCARE PRIVATE LIMITED, its subsidiaries & affiliates, associates (collectively referred to as “us”, “we”, “our” or “Nirvasa”) as modified, reinstated, changed from time to time at Nirvasa’s discretion, which serves as a platform for its visitors, clients, customers etc., (jointly and severally referred to as “you” “your” or “User”) to know the products and/or services of Nirvasa, to avail the products and/or services.

Cancellation Policy

Supplements

You may cancel an order for supplements placed by you through the Website at any point before the supplements are delivered to you.

Once the supplements have been delivered, User’s shall not be permitted to return the product or claim a refund for the same, In case, you receive a damaged, expired, defective or different item order or parts of your products are missing; the same may be reported to Nirvasa for a replacement within 2 (Two) days of receipt of the product supported with proper documentation/proofs in the form of images and or videos and email us at [email protected] or call us at our helpline number 0124-4811144 to schedule a reverse pickup. Our representative will reach your doorstep with a new product and will replace your product after a close inspection of the damaged order you received.

Cancellations by Nirvasa

Nirvasa reserves the right to cancel an order for a product/service placed by the User at any time, for unforeseen reasons, at Nirvasa’s sole discretion. Full refund shall be applicable for such orders cancelled by Nirvasa and the amount shall be refunded to the original payment method of the User.

Payments for services made directly on the Website will be processed as provided in the ‘Refunds’ section below. For rescheduling services please refer to the Scheduling Policy.

Refund & Replacement Policy

Under what circumstances can you avail replacement or refunds?

The User is eligible for a refund under the following circumstances:

Supplements

• Products delivered incorrectly
• Ordered items are missing
• Order for supplements can be cancelled at any stage prior to delivery.
• Once the supplements have been delivered , Users shall not be permitted to return the product or claim a refund for the same, In case, you receive a damaged, expired, defective or different item order or parts of your products are missing; the same may be reported to Nirvasa for a replacement within 2 (Two) days of receipt of the product supported with proper documentation/proofs in the form of images and or videos and email us at [email protected] or call us at our helpline number 0124-4811144 to schedule a reverse pickup. Our representative will reach your doorstep with a new product and will replace your product after a close inspection of the damaged order you received.
• Replacement shall be initiated only post successful verification of the products by Nirvasa. Please note that the verification process may take up to 7 (Seven) working days from the time of pick up from your location.

How to raise a cancellation/refund request

• Users must provide its order details and all other information as required over phone 0124-4811144 and write us to [email protected] for all refunds.
• Refunds cannot be processed to third-party accounts.
• Refunds shall only be made against genuine and trackable cancellation requests.

Refund Timelines

• Refunds may be processed within 07 (Seven) Business Days from the receipt of a refund request.
• Refunds for all eligible cancellations are issued through the payment method used at the time of purchase.
• Refund timelines depend on bank turnaround times and RBI guidelines. This may change from time to time. Business Days shall mean any day of the week (excluding Saturdays, Sundays and public holidays) on which commercial banks in India are open for business. Considering limited manpower at banks due to COVID-19, refund timelines might vary.
• For orders placed using Cash on delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). There shall be no cash refund in such cases. It is hereby clarified that any cash payments without a valid system generated receipt are invalid and Nirvasa does not assume any responsibility or liability for such cash payments. Nirvasa has not authorized any of its employees or agents to issue manual receipts.
• You shall need to update the following information through email (insert email address) to enable us to process a refund to your account.
• The Bank Account Number
• IFSC Code
• Account Holder's Name
• To the extent permitted by applicable law, Nirvasa shall not be liable for any delay caused in refunds due to delay by third party affiliates (including banks), in providing information by the User, technical issues and other reasons beyond its control.

Contact us

If you have any queries you can contact us at 0124-4811144 and write us to [email protected]

https://www.nirvasa.com/

https://shop.nirvasa.com/